Community Schemes Ombud Service - Paddocks announces free online CSOS dispute resolution guide

One of the primary services the Community Schemes Ombud Service (the “CSOS”) provides, is quick and inexpensive dispute resolution for people involved in community schemes. However, few people know the types of orders they can apply for and the processes involved in a CSOS dispute resolution.

This is not surprising, as, in terms of section 39 of the Community Schemes Ombud Service Act, 9 of 2011, the CSOS can grant a total of 34 orders. Introducing the latest Paddocks resource, the Guide to CSOS Applications for Dispute Resolution that offers an explanation of each and provides practical examples of issues and their resulting orders. 

Demystifying dispute resolution

To clear up the confusion, Paddocks has created a free, online guide, which is designed to help bridge the gap in knowledge on the CSOS dispute resolution process, from the special terms the CSOS uses to the process of getting an order settling the dispute.

Determine the help you need

There are certain requirements a matter needs to meet in order to qualify for application to the CSOS for dispute resolution. This guide has a “Qualification Test” available, allowing you to determine if your matter qualifies and to learn about these requirements. 

This guide will equip you with basic information on submitting applications for dispute resolution, from identifying the type of help needed, to explaining the types of orders the CSOS can grant to resolve the dispute. 

Minimising unnecessary rejection of applications

The Guide to CSOS Applications for Dispute Resolution offers an unpacking of information with practical examples of situations in community schemes, taking visitors through the step-by-step process of filling in a CSOS dispute resolution application form, which minimises the chance of an application being rejected or dismissed unnecessarily.   

The online Guide to CSOS Applications for Dispute Resolution from Paddocks is available here: http://csosguide.paddocks.co.za/

Courtesy: Paddocks